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Flow&Co Customer Privacy Policy


Flow&Co is a hair salon owned by Carrick James Ltd. This privacy policy explains how we use any data or personal information we collect about you.


  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Your rights in respect of your information
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us



What information do we collect about you?

We collect information about you when you book an appointment with us, when you attend your first appointment and at other times when it is necessary in order to provide you with services or products. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. The information we collect includes telephone numbers, email addresses, social media addresses and information concerning the services that you have had at the salon and the products you have bought. We may also retain information concerning any complaint that you have made and any adverse physical reaction to any product used on you in the salon.

Website usage information is collected using cookies.

We also use CCTV recording at the salon.


How will we use the information about you?

We collect information about you to provide services and products to you, to contact you about those services and products and, if you agree, to email you about other products and services and offers we think may be of interest to you. We might also use the information in the provision of staff training and in addressing any legal claim or complaint by you or another and staff disciplinary issues.

We use your information collected from the website to personalise your repeat visits to our website.

We may use footage from our CCTV system to investigate matters relevant to legal liability, to investigate potential crimes, to monitor staff discipline, and to investigate customer complaints.

Carrick James Ltd will not share your information for marketing purposes with companies not associated with Carrick James Ltd.

We may, where necessary, share your details with other companies / third parties. These include:

  • IT service providers that help us with our internal IT issues.
  • Payment service provides that process your payment information on our behalf.
  • Insurers in respect of any claim relevant to our public liability insurance.
  • Lawyers representing us in the event of a legal claim.
  • Our accountants in complying with our accounting and tax obligations.
  • Regulators and law enforcement agencies (if there is a legal reason to share your data with them).
  • Our card payment service provider in respect of any query about a payment made by you.



We may occasionally wish to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to our partners.

If you no longer wish to be contacted for marketing purposes, please contact us on hello@flowandco.uk.


Your rights in respect of your information

You have the right to request a copy of the information that we hold about you. You also have the right rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability. If you would like a copy of some or all of your personal information, or to exercise any of these rights, please email or write to us at the following address:

Email: hello@flowandco.uk

Write to us: Carrick James Ltd, 3 Horsebridge Road, Whitstable CT5 1AF

The exercise of these rights may affect our ability to provide services to you and we will explain the consequences with you following receipt of your request.

You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or the Data Protection Act 2018 with regard to your personal data.



Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information, visit aboutcookies.org or allaboutcookies.org.

You can set your browser not to accept cookies and above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Other websites

Our website and marketing material may provide links to other websites. This privacy policy only applies to Carrick James Ltd so when you link to other websites or partner materials you should read their own privacy policies.


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our website https://flowandco.co.uk. This policy was last updated on 16 December 2021.


Data retention policy

The period of retention by Flow&Co LLP of your data is based on the following criteria: whether it may be required for the continuing provision services to you, including in the future after a period when you have not attended the salon; the relevance of the data for responding to any legal claim by you or by another; the relevance of the data for compliance with our legal obligations to third parties, including the tax authorities. We will regularly review the need for retaining your data against those criteria.

CCTV footage is automatically deleted after a reasonable period of retention, having regard to the legitimate purposes for which it is retained.


How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you at the addresses set out above.

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Special Offers for NHS & Students

NHS – 15% off

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Students – 10% off

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These discounts do not apply to Junior prices.

  • Tue/Wed/ Fri:  9.30am to 6.00pm Thu: 9.30am – 6.30pm Sat:  9.00am to 5.00pm Sun & Mon Closed